If you live in Illinois, TextCare provides you with no-cost access to board-certified providers via text message – 24/7. Use TextCare when you need to discuss primary and urgent care needs, chronic condition management, and routine medication needs. TextCare can even help you find high-quality, high-value specialists.
Simply send us a text message to initiate care. It’s that easy!
Program Features:
- 24/7 care in under 5 minutes. Call, video chat, or text. Multiple modalities give members and their families the flexibility to choose their path.
- Talk directly with experts. Reach out to your TextCare team whenever you need help, day or night. We’re literally just a text away.
- Prepare for the future. Get personalized care in minutes from providers who know you and follow up to ensure you’re on the path to wellness.
- On-demand virtual care. Whether it’s school doctor’s notes, or questions on lab results. We’ve got you.
- In-person referrals. Referrals to high-quality, high-value imaging and specialists
- Whole household access. The whole family is included – even your kids!
Frequently Asked Questions
What can I use TextCare for?
Your care team can help with any health or medical question and should be your first point of contact for any issue. Even if your issue cannot be resolved virtually, the care team provides expert care navigation and will refer you to specialty providers.
Will my TextCare team be able to understand my question or issue via text?
Yes! You can chat, upload pictures, or one-click into a video visit with your provider.
What if I need additional care outside of TextCare?
Your TextCare provider will refer you to high-quality, low-cost providers and specialists.
What if I need medication to treat my diagnosis?
Your TextCare provider can prescribe medication, and the prescription will be sent to a local pharmacy.
What if my initial visit requires a follow-up?
Your care team will reach out via text message to schedule a follow-up appointment.
Should I go to an Urgent Care or the ER?
Many urgent care and emergency room visits end up being unnecessary. TextCare is available to you 24/7 and can help triage the situation to avoid a lengthy trip to the ER. However, we encourage you to call 911 or go to the ER if you are experiencing a medical emergency.
Who is eligible for this service? Can my family use TextCare?
Yes! TextCare is available at no cost to all Rivian employees working in Illinois and their households. If you, your spouse, or your
dependent has a medical need, please contact TextCare.
Will my employer have access to my health information?
No! All patient information is strictly confidential. TextCare is managed by One to One Health, a workplace healthcare provider headquartered in Chattanooga, Tennessee. One to One Health complies with all HIPAA and healthcare regulations to maintain your privacy, ensuring your health information is kept confidential.
How to Use TextCare
Text 309-861-9926, TexCare is FREE to all Rivian employees and household members located in Illinois. Review the TextCare Flyer to learn more.
